FAQ's
How can we assist you?
We are here to help you with any questions or concerns you may have. Please see below for some frequently asked questions, or feel free to give us a call.Shipping
Depending on the brand, orders may be dispatched the same business day or within 2 business days. Occasionally, unforeseen delays might occur. Typically, products are delivered within 4-7 days. If there's a longer delivery time, it'll be mentioned on the product page. We pride ourselves on having the industry's fastest processing and shipping times and unmatched customer service.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Post order placement, a confirmation email is sent. Once dispatched, another email with a tracking number is sent. If an item becomes out of stock post-purchase, we'll inform you within a business day.
Orders can be canceled for a 100% refund before they are shipped. If you wish to cancel, contact us immediately at support@thearchitectsshop.com. Once shipped, the order falls under our 30-Day Return Policy.
Orders
We accept:
- Credit/Debit Cards (American Express, MasterCard, Visa, Discover, etc.)
- Apple Pay
- Google Pay
Order online by clicking “Add To Cart” on the desired product and proceed to checkout. For phone orders, call (308) 300-6746. Post-order, you'll get an email confirming the transaction and order processing.
Yes, an email confirmation will be sent to the provided address. Ensure the email is correct and keep the confirmation for records.
Yes, before shipping, email us at support@thearchitectsshop.com for changes. Any price difference will be adjusted accordingly.
Product
Our return policy is valid for 30 days from the date of your purchase. Should this period have elapsed since your acquisition, we regretfully cannot process a refund or exchange.
Inspect your item(s) upon arrival. If there's visible damage to the packaging or product, note it when signing for delivery. If you can't inspect the item during delivery but suspect damage, write “suspect damage” on the delivery receipt. If damaged, send photos to support@thearchitectsshop.com for a replacement or compensation.
We are based in Wyoming and only charge sales tax for orders shipped to Wyoming, potentially saving you significant money.
Other
For immediate support regarding order status or other queries, email support@thearchitectsshop.com or call (308) 300-6746.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.